dogs on a kits beach

Frequently Asked Questions

What Area Do You Serve?

We are located in Vancouver, BC. To check if you are within our service area, input your postode into our service area checker postcode checker to find out.

Service Area Checker

Areas Served Include:

✓ Kitsilano
✓ Dunbar
✓ Southlands
✓ Arbutus-Ridge
✓ West Point Grey
✓ West End
✓ Downtown
✓ Strathonca
✓ Grandview-Woodland
✓ Kensington
✓ Mount Pleasant
✓ Fairview
✓ South Cambie
✓ Riley Park
✓ Shaughnessy

What Pets Do You Work With?

As well as cats and dogs we work with:


  • Mouse
  • Guinea Pig
  • Rat
  • Ferret
  • Rabbit
  • Gerbil
  • Hedgehog
  • Chinchilla
  • Hamster


  • Love Bird
  • Canary
  • Finch
  • Cockatiel/Cockatoo
  • Mercedes
  • Parakeet
  • Budgerigar

Reptiles & Amphibians

  • Tortoise
  • Gecko
  • Bearded Dragon Lizards
  • Corn Snake
  • Frog

How Does Livestreaming Work?

We’ll alert you when we arrive and you’ll see that your pet is fed and taken care of to your requests. You can login to your account and watch the livestream video. Busy at that time? That’s OK too, walks and visits are saved for 24 hours.

How Do Time Chunks Work?

When you are booking private walks or home visits, rather than being offered exact times, you will be offered 2 hour time chunks throughout the day. We will visit your pet between these times. You will recive notifications telling you when we are with your pet, and when the appointment has ended.

If you want us to visit your pet at an exact time, please include this the comments field.

How Do I Install Your App?

When you load our website on your mobile device, you should be presented by a screen like this:

Click on the banner, and our app will be installed!

Note: Our app will be on the Google Playstore very soon!